North Shore Community Health
  • Other
  • Salem, MA, USA
  • Full Time


Recovery Coach


We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone who shares our mission and would like to make a real difference in our community, you are a great candidate for us. We currently have a full-time opening for a Recovery Coach working in our Salem, Peabody and Gloucester Health Centers. The Recovery Coach (RC) provides emotional and social support to individuals currently in recovery. If applicable, RCs must be actively engaged in their own personal recovery and be able to share real-world knowledge and experiences with others who are on their own paths to recovery. Willingness to share lived experiences with others is imperative to establishing productive relationships with the individuals being supported. The focus of the role is to create supportive relationships that are non-clinical and focused on developing goals and removing obstacles to recovery. The RC will link the individuals being supported with the recovery community and other social services

As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!  



  • Provide emotional and social support to individuals in recovery.
  • Share lived experiences and use coaching and mentoring techniques to support the assigned individual(s).
  • Help assigned individual(s) in making positive life changes and developing skills to facilitate recovery.
  • Discuss with assigned individual(s) new strategies for developing recovery-supportive friendships, reconnecting or improving family relationships, and using recovery community services.
  • Act as a role model in an open and transparent manner.
  • Use the peer relationship, when appropriate, to assist assigned individual(s) with motivation. Facilitate connections to primary and specialty medical care, as well as social services (such as applying for benefits and navigating relevant systems).
  • Provide linguistically appropriate and culturally sensitive support, embracing the diversity (e.g. racial, ethnic, gender/gender identity, sexual orientation, physical and intellectual challenges), of supported individual(s).
  • Act as a mentor, assisting individual(s) with their recovery process and supporting their goals and decisions as well as developing and enacting a Wellness Plan.
  • Link individuals to transportation resources as well as providing transportation support when able to do so.
  • Connecting and delivering services in a setting that is safe for both the RC and assigned individual(s), such as the community health center, local coffee shop, local park, assigned individual(s) home, appropriate self-help meetings, recovery support center or the home of the assigned individual(s).
  • The RC must act as a recovery liaison and support the assigned individual(s) in preparing for or accompanying them to meetings with, for example, probation officers, social workers, and child protection/child welfare workers.
  • The RC must assist assigned individual(s) in creating personally meaningful links to treatment, peer recovery support services, and mutually aid and support them in their efforts to build their capacity to move between and among these services and supports as need (e.g. ATS, residential programs, 12 Step Meetings, Sober Homes, etc.).
  • The RC must serve as an advocate for assigned individual(s) and assist them in learning self-advocacy skills.
  • The RC must provide Recovery Coaching services in a person-centered and strength-based manner.
  • Participate on multi-disciplinary care teams to reflect the recovery lens.
  • Develop relationships with community based stakeholders (e.g. police and fire departments, emergency departments, and courts) to support outreach and engagement with potential patients.
  • Perform follow-up activities with patients who may have dropped out of care.
  • Support access to higher levels of care when needed (eg, ATS, residential, etc).
  • Document encounters in the health center's electronic medical record (EMR) system.


  • Minimum of high school diploma or GED.
  • Certificate indicating successful completion of training at the DPH/BSAS Recovery Coach Academy, or similar training approved by the State of Massachusetts and which also satisfies MassHealth reimbursement criteria.
  • Candidate must be a Certified Addiction Recovery Coach (CARC) or provide evidence he/she is working toward a certification.
  • Participation in trainings and/or coursework designed to prepare the RC for various duties.
  • Preference will be given to bilingual/bicultural individuals who are Spanish or Portuguese.


The Organization

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services. In 2018, NSCH provided services to 12,998 patients through 57,255 visits. NSCH has 10 services sites: Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans. NSCH is an equal opportunity employer.   Visit for more information.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law ("protected class status"). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

  • Recruit, hire and promote for all job classifications without regard to protected   class status;
  • Base decisions on employment so as to further the principles of equal employment opportunity;
  • Make promotion decisions are in accord with principals of equal employment opportunity;
  • Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;
  • Make equal employment opportunities available to qualified disabled or handicapped persons;
  • Provide equal employment opportunities to those who are Veterans.


Please visit to apply.  Please include resume, cover letter and salary requirements


North Shore Community Health
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